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Customer Service
Certificate : Valid for 3 years
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Fully Accredited Courses
Customer Service
This Customer Service training course will help you to provide excellent customer service and improve your interpersonal skills. Customer service reps are often the first point of contact for anyone reaching out to a company. Therefore, they have a huge impact on the first impression that someone has of an organisation, meaning good customer service is essential.
Learning outcomes
- Gain a better understanding of what qualifies as 'good' customer service
- Know how to better handle customer complaints and turn the situation around
- Learn how to better retain clients through excellent customer service
Course contents
This online Customer Service training course is broken down into 4 sections
- What is good customer service?
- Communicating with your customer
- Handling Customer Complaints
- Room for improvement
About this course
Did you know that on average, a happy customer will tell up to 9 people about their experience with an organisation, whereas unhappy customers have been found to tell up to 16 people about a bad experience?
Customer Service training is, therefore, essential for anyone working in a customer-centric role, such as customer service reps who frequently deal with the public and provide customer care. For many businesses to thrive, they need to ensure that the customer has the best possible experience with them.
What’s included in this Customer Service training course?
Working in a customer service role can mean individuals are faced with challenging problems that have to be dealt with on the spot. This outstanding Customer Service training course is designed to equip participants with the necessary skills to handle challenging customers, deliver exceptional service, and retain customers. It also helps develop skills to appropriately deal with a range of possible situations and handle enquiries effectively while adding value to the customer’s experience.
Business benefits
In the simplest terms possible, poor customer service is a threat to your organisation; no matter how big or small, new or old, consumers want a great customer experience and if you can’t offer that to them, you’ll suffer the consequences.
Available in 40 languages
