Handling Aggressive Behaviour

Handling Aggressive Behaviour Awareness

Section: Health & Safety

Cost- 34 Euro

 Duration: 35 Minutes
 Certificate: Valid for 3 years

This Handling Aggressive Behaviour Training course looks at what constitutes as aggression or violence, who is at risk, the law surrounding it at work, and how to effectively handle it.

It’s crucial to know how to calmly and confidently respond to aggression, should you ever come across it.

Learning outcomes

• Understand how to recognise and reduce the risks of aggressive and violent behaviour in personal and professional environments
• Understand your employer’s responsibilities regarding your safety at work
• Understand how to successfully defuse a potentially violent situation

Course contents

This training course is broken down into 3 sections

1. Aggressive or Violent Behaviour
2. Workplace Aggression and the Law
3. Steps: Handling Aggressive Behaviour

About this course

Whether you usually work alone, in a shared environment, in one location, or many, it’s important to acknowledge that aggression and violence can happen. Staff need to know how to handle aggressive behaviour and what procedures to follow to keep themselves safe.

This online training course covers employer’s legal responsibilities when it comes to protecting staff from aggressive behaviour and equips staff to calmly and confidently respond to aggression, should they ever come across it.

Why is this training important?

Compliance

It’s important that you comply with the law and know the ways in which it affects you and the way you work.

Personal safety at work is a shared legal responsibility between employers and their team. The legislation that applies to personal safety sets out the responsibilities that employers have to their employees and to the public, as well as the responsibilities employees have to themselves and to each other.

An employer must take care of your health, safety, and welfare at work. They must also make sure that all potential risks are minimised no matter what role a person holds in the organisation. There will be a policy in place that addresses work-related aggression and violence as well as how to keep staff safe throughout their employment. This policy will also explain what staff must do in any situation where there is a risk or an actual incident of aggressive or violent behaviour, and what they (the employer) will do to protect and support staff.

Available in 40 languages